SHIPPING POLICY
NATION WIDE DELIVERY ACROSS NIGERIA
At TL Stride, we deliver premium footwear across Nigeria quickly and securely. Orders are processed within 24–48 hours after payment confirmation.
DELIVERY TIME
- Lagos Delivery: 1–3 business days
- Outside Lagos: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times may vary during public holidays, sales periods, or due to courier delays.
SHIPPING FEES
Shipping fees are calculated based on your delivery location and will be displayed during checkout.
We may occasionally offer:
- Free shipping promotions
- Discounted delivery offers
- Special campaign delivery rates
ORDER PROCESSING
Orders placed:
- Monday–Friday are processed within 24–48 hours
- Weekends/Public Holidays will be processed the next business day
Once your order ships, you may receive delivery updates through phone, SMS, or email.
INCORRECT ADDRESS
Please ensure your shipping address and phone number are correct before placing an order.
TL Stride is not responsible for delays or failed deliveries caused by incorrect customer information.
FAILED DELIVERY ATTEMPT
If delivery fails after multiple attempts:
- The order may be returned
- Additional delivery charges may apply for reshipping
ORDER TRACKING & SUPPORT
For shipping inquiries or order support, contact us through:
- Website contact form
- Instagram DM
- WhatsApp support
DAMAGED OR MISSING ITEMS
If your order arrives damaged or incomplete, contact us within 24 hours of delivery with:
- Your order number
- Photos/videos of the item received
We’ll work to resolve the issue as quickly as possible.