REFUND POLICY
At TL Stride, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
ELEGIBILITY FOR REFUNDS
Customers may request a refund or exchange if:
- The wrong item was received
- The item arrived damaged or defective
- The item received is significantly different from the order placed
To qualify, requests must be made within 7 days of receiving the order.
CONDITIONS FOR RETURNS
Returned items must:
- Be unused and unworn
- Be in original packaging
- Include all tags and accessories
- Show no signs of damage caused by misuse
TL Stride reserves the right to reject returns that do not meet these conditions.
NON-REFUNDABLE ITEMS
The following items are not eligible for refunds:
- Worn footwear
- Items damaged after delivery
- Sale or clearance items
- Customized or special-order products
REFUND PROCESS
Once your return is received and inspected:
- We will notify you of approval or rejection
- Approved refunds will be processed to the original payment method
- Refund processing times may vary depending on your bank or payment provider
EXCHANGES
We may offer exchanges for:
- Incorrect sizes
- Defective items
- Wrong products delivered
Exchanges are subject to product availability.
SHIPPING COSTS
- Customers may be responsible for return shipping costs unless the error was caused by TL Stride.
- Original shipping fees are generally non-refundable.
ORDER CANCELLATION
Orders may only be canceled before they are shipped.
Once an order has been processed or dispatched, cancellation may no longer be possible.
CONTACT US
For refund or return requests, contact us through: